Complaint not resolved
I logged a complaint here last week around the sudden payment increase on my RCS credit card. I got a call on Tuesday while at the doctor's office and asked for the lady to call me back in 45 minutes. She never called back and they just rep**** to the complaint saying as per our telephonic conversation she hoped me complaint was resolved satisfactorily and that the matter is now closed.
I did send a formal complaint with full details to their complaints email address on the 24th of April. But haven't heard anything back. If this isn't resolved soon I will be going escalating this to the NCR.
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Replies (3)0
Replies (3)
RCS's replyOfficial
30 Apr 2026, 08:53Good day Debbie D,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
RCS's reply30 Apr 2026, 08:53
Official
Good day Debbie D,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
's updateReviewer Update
06 May 2026, 09:05Hi there.
I still haven't had any feedback. This is just not acceptable.
I still haven't had any feedback. This is just not acceptable.
's update06 May 2026, 09:05
Reviewer Update
Hi there.
I still haven't had any feedback. This is just not acceptable.
I still haven't had any feedback. This is just not acceptable.
RCS's replyOfficial
26 May 2026, 09:39Hi Debbie,
We can confirm that feedback has been provided to you.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
We can confirm that feedback has been provided to you.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
RCS's reply26 May 2026, 09:39
Official
Hi Debbie,
We can confirm that feedback has been provided to you.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group
We can confirm that feedback has been provided to you.
Should you have any additional enquiries, please do not hesitate to contact our Customer Service Department telephonically on ***or email ***
Kind Regards
RCS Group