Complaint-Cash advance

I App**** for a cash advance like I usually do on Tuesday 03/09/2019. To date the money is still not reflecting in my account.

I called the call center the whole day today with no joy.

I spoke to Amanda then to Nathi both these agents placed me on hold then drop the call on me.

I then tried to call again at two different times and was on hold for over 30 minutes at both times.

Please sort this mess out, when I called I gave the correct account number.

The agent that I spoke to even read the account back to me.

Please investigate what has happened and give me urgent feedback.

I never had a problem with my cash advances this would be the first time.