1 reviews | Active since May 2016

12 Aug 2020, 11:46

Complaint

I have issued a letter of complaint for the past 8 months relating to a car that I bought from solo finance and I was financed by RCS auto, I have made numerous calls to them relating to the vehicle not being up to standard and they have always said that they will get back to me and they forward this complaint to the manager. Till today nothing has been fixed and the car is not even running properly. I have decided to dispute the installment of the vehicle and now they sending me letters of breach of contract. I as the consumer wanted to know know how could they approve finance for a vehicle that was not up to standard and as the legislation of MIOSA a vehicle that has not completed 6 months of satisfaction to the client needs to be replaced for looked at by both parties_ I am disappointed that now my credit record is bad because of something that could have been fixed a while ago. I have tried taking legal advice and still my mater hasn't been resolved

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Replies (2)
RCS
RCS's reply12 Aug 2020, 12:49
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply13 Oct 2020, 09:57
Official
 Good day  We are pleased to inform you that your complaint has been resolved.                 Please accept our apologies for the inconvenience this may have caused you.  I trust you find the above in order.  Kind Regards, RCS CARDS