Complaint

I have been struggling to close my Game account for 3 years now. The first time I asked they gave me the incorrect quote when I called the call centre. I payed up my account. Then they said I have too much I must use my credit balance to reduce the balance otherwise a refund will take too long. This time the same thing happened. I phoned on the 6th or 7th to ask for my settlement balance. I was told the same thing and the same thing happened. NOW YOU GUYS ARE TELLING ME TO PAY IN AFTER I WAS TOLD TO REDYCED MY BALANCE!!!! Do you have incomplete t staff working at GAME? If this is not resolved I'm going to report this to the NCC. Resolve please.