Complaint

I have made payment via EFT on the 3rd of April 2018 and send through proof of payment to ********** contacted the Call center waited for more than half an hour. Finally someone answer they advise that they have received my POP it takes within 5 to 7 working days for payment to be allocated and it will not affect my payment profile , interest will be reversed till now no one has contacted me. I receive sms's to pay and emails as well, collections call me to pay. I have send them POP to proof that I have made payment.