JG
John G
1 reviews | Active since Dec 2019
31 Dec 2019, 13:42
Complain query
Good day am really not happy with the poor service I received from macro Alberton, part of the Rcs card I bought fridge two months ago I went and pay R500 that was not due. On the 23th December I saw debit order from my bank off R940, this was withdrawal with out my information or communication. I'll called them at the Rcs offices they said it's my instalmen due but they never communicated or inform me about how much I'll be able to pay per month. I asked them how is it possible to take money from account with out consulting me, I fail to understand you purchase something but they not letting you know on the spot your instament. Am really unhappy with the service because there is no communication or information about your purchase, so please look into this matter really because I never had such problems.
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Replies (2)
RCS's replyOfficial
02 Jan 2020, 09:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply02 Jan 2020, 09:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
JG
John G's updateReviewer Update
09 Jan 2020, 15:09Good day I still have not received any feedback regarding to my query really how do you guys attend to customer complains, am really not happy till today no response am not stupid I think the best thing is to pick up your fridge I had it with your service.
JG
John G's update09 Jan 2020, 15:09
Reviewer Update
Good day I still have not received any feedback regarding to my query really how do you guys attend to customer complains, am really not happy till today no response am not stupid I think the best thing is to pick up your fridge I had it with your service.