Complain on RCS on a pensioners account

I have been trying for over a month to close my mothers account with CRS. I went a paid the outstanding amount over the weekend and called and requested the paid up letter, the consultant said I will receive it in 72 hours. Todate 20th Oct I have not received the paid up letter. on the 19th I called and was told to pay again R86.65 as settlement payment request. A consultant named Nwabisa dropped my call refusing to put me through the manager. This woman was so rude she does not deserve to work at a Customer Service Center she has not respect for customers.

I have contacted RCS over 12 times and had conference call with them and my mother more than 6 times and still they keep the account open. this is unfair on pensioners.

There is a George as well who called my mother selling loan on this account and said its been reversed and actually just increased her limit on the credit card. She was not even aware that you had given her a credit card she only know its a store card.

RCS is taking advantage on pensioners.