Communication re refund on my loan account.

Communication from my side as customer started on the 27th of July 2015. Since then I called basically on a weekly basis (plus in between) with no response from their side.<br> I was promised week after week that the refund would be actioned this Wednesday, meaning the 29th of July and 5,12 and 19 August - nothing has happened (4 Wednesdays in a row).<br> Every time I phone I must here that the people responsible are either in a meeting or not in or overseas - in nearly 4 weeks - this happened again today. The agent promised me again that she will follow up and communicate with me on Saturday.<br> Furthermore I have send 4 emails to the call centre manager (Noreen) and not once did she respond [Email Removed]<br> <br>