DG
Danny G

1 reviews | Active since Aug 2012

14 Oct 2016, 13:12

Clueless about customer service

<p>Call centres is truly a waste of time, I had just about enough. After all without customers there will be no need for call centres in the first place yet they treat a customer as if they doing us a favour. So I wont even go into detail but RCS you had one last chance with me after closing my Game, Makro and Builders account earlier this year, I kept the RCS card and yet again you failed to deliver I just paid my account in full (R8148.23) I'm sure there will be some other fee to be paid next month but I will rather pay that and be rid of you forever. I have not missed a payment on any of my accounts with you, should actually think you would appreciate a customer like myself, but nooo your staff treats me and probably other customers as nothing and nobody, well tell you what you just lost a customer and a good one at that!!!</p>

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Replies (2)
RCS
RCS's reply15 Oct 2016, 10:45
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply18 Oct 2016, 08:04
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS