Closures

Good Day <br> <br> I would like to lay a complaint against RCS . On the 18/03/2015 i phoned to enquire about closing the car the card the person i spoke to gave me the settlement amount , and said after making the payments i need to send proof of payment as well as the copy of my id . I was also told to phone in an hours time to check if my email was received . After making the payment i I sent the email to [Email Removed] and [Email Removed] with proof of payment as well as my ID . As I was told i then made a follow up call to check if the documents was received and the person i spoke too phoned closures while i was place on hold . The y requested that i resend the email i have sent it for more then 5 times . I have made several phone call and was told it would take about 5 days for the account to be closed , then today i as told it would take 36 days each person i speak too has a different version of what will happen . And also after I made that full payment of the 20th a debit order of R 127 went out of my account .I want a full refund of that . I dnt think it is fair that i should be making phone calls everyday wish my own airtime as well take time off from my work.