CLOSURE OF RCS ACCOUNT

My husband and I paid off our accounts with RCS in Jan 2018. To date, we have in fact received a paid in full letter from them, but our accounts have remained open !!

Our problem is, that they are not closing our accounts. (We are still receiving statements every month too).

We both had credits on them, and they said we had to send through a whole bunch of documents so that they could refund us. Bearing in mind that the amounts were about R30 and R90.

After many e-mails back and forth to various departments and e-mail addresses, this is the response we got: "> We have unfortunately not been able to get hold of you telephonically > to discuss the reason for the closure of your RCS Card account. We > would like to retain you as a valued customer so that you can continue > to take advantage of any great deals and promotions. > If you however are certain that you want to close your RCS Card > account, please note that the closing process can take up to 36 days. > Your balance will remain R0.00 until your account is officially closed."

To which we have both rep**** that we are trying to rid ourselves of debt and want the accounts CLOSED.

I just don't understand how it can take 3 months to close someones account, when the monies have been paid.