Closure of account!

I have been trying to close this account. I phone twice and both times I was reassured that my account will be closed and settled and this is still not the case. Yet they will happily phone me to say I haven't paid the monthly cost that has accrued due to them not closing my account as requested initially. Its theft!

I will not pay these accrued amounts! Their calls are recorded and they can verify everything I'm saying from the recordings. Very disappointed! Expecting someone to call me and sort this out!