DS
Deidre S
1 reviews | Active since Jul 2019
05 Jul 2019, 11:52
Closure of account - Bad service
On the 14th May 2019 I paid my settlement amount and requested the card to be closed and confirmation to be sent to myself. I sent follow up requests 13 June and 21 June and today 5 July again. Why should it take so long to confirm closure of this account and I was also charged interest after the settlement amount was paid 2 days before the due date.
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RCS's replyOfficial
08 Jul 2019, 10:35Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply08 Jul 2019, 10:35
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group