Closure of account

I have been trying to close my account, paid up the accounts in full, emailed the letter requesting closure, together with my ID and proof of payment for my Game and RCS account two weeks ago. I received no response from the RCS group to date. I decided that I was going to call the call center. Amanda (call ref. nr ***) informed me that admin has received my request, however it takes 36 working days to close my account?????<br> Are you serious. Please close my account immediately, I am leaving the country in the next couple of weeks and would like these accounts closed by then, NOT in the next 36 working days. Honestly, 36 working days? That is just pathetic. If you want to open an RCS account it happens within 24 hours, how can I not close my account within the same amount of time?