1 reviews | Active since Jul 2017

14 Jul 2017, 10:43

Closure of Account

<p>I have requested that Game/RCS close my account three times since June 2017 and still have not received any feedback from them whatsoever. This morning I received a statement showing an outstanding account balance that should be paid before the 1st of August. This is totally unacceptable. I paid the account in full and because of Game/RSC not processing the request they want me to pay the interest on the account. It’s very poor service! <br /> <br /> When you want to open an account they phone two or three times, but as soon as you want to close the account no response!</p>

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Replies (2)
RCS
RCS's reply14 Jul 2017, 14:57
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply14 Jul 2017, 14:57
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS