Closure not confirmed

Item: RCS
Rating: 1
Author: Tshamano M

I called RCS call centre between the 24th and the 26th August to request closure of the card, & I was promised that I would receive the confirmation closure letter, I have been waiting for the letter it is almost the hole month, calling the call center is a Waist of money where you will be on hold for 17 to 20 minutes to speak to a consultant.

I need the letter to confirm that my account is closed.

Helpful (0)

Replies (3)

RCS's replyOfficial

18 Sept 2019, 11:41

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS's reply18 Sept 2019, 11:41

Official

Best regards,

RCS's replyOfficial

19 Sept 2019, 10:44

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,

RCS's reply19 Sept 2019, 10:44

Official

Best regards,

Tshamano M's updateReviewer Update

30 Sept 2019, 07:41

What where you waiting for, where you waiting for me to complain so that you can fix my problem. this is not good service at all

Tshamano M's update30 Sept 2019, 07:41

Reviewer Update

What where you waiting for, where you waiting for me to complain so that you can fix my problem. this is not good service at all