DD
David D

1 reviews | Active since Aug 2016

25 Aug 2017, 04:11

Closing of Account

Previously when I tried to contact RCS with regards to my account and the closing thereof, I either had no reply via email or their lines were always busy and when I finally made my requests, they would make promises that never came to pass (and managers apparently are never on shift).

Regardless of these faults, I haven't really had any other trouble as I keep my credit in good standing everywhere I go.

TL;DR - I want to close my account as my balance has been settled, but I'm not confident that you will ever contact me to follow up on this unless I raise a complaint for all to see.

0
Replies (3)
RCS
RCS's reply27 Aug 2017, 12:38
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply28 Aug 2017, 11:20
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

RCS
RCS's reply18 Oct 2017, 10:29
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS