Closing my account, they are playing for time
I've phones a week ago after settling my full account. When I phoned they explained that I owe another R75.00 on top of the R21 000.00 I already paid and that I need to write a e-mail stating I want my account closed. Only to receive a mail that my account will be closed after the next statement, that is completely and utterly unacceptable because around the 25th they add another amount of interest, insurance and fees! And when I rep**** I want it closed TODAY, that was a few days ago, I'm not getting any responses anymore! I want this account closed TODAY!!! And I want proof that I'm fully settled with RCS!
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
26 May 2020, 14:51Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: ***********
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: ***********
Kind Regards
RCS Group
RCS's reply26 May 2020, 14:51
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: ***********
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: ***********
Kind Regards
RCS Group
's updateReviewer Update
28 May 2020, 15:33It's been another 2 days and still NOTING!
I will not be paying a sent more on this account, I want proof of this account closure. TODAY!
I will not be paying a sent more on this account, I want proof of this account closure. TODAY!
's update28 May 2020, 15:33
Reviewer Update
It's been another 2 days and still NOTING!
I will not be paying a sent more on this account, I want proof of this account closure. TODAY!
I will not be paying a sent more on this account, I want proof of this account closure. TODAY!
's updateReviewer Update
01 Jun 2020, 10:50Got another statement Saturday!!!! Saying I owe another R1668.34 and my account will be closed NEXT month!!!! This is unexceptionable as I fully paid twice last month and was trying to get this account closed for 3 weeks!!! How long is this going to take! I refuse to pay the R1668.34 added on Saturday!
's update01 Jun 2020, 10:50
Reviewer Update
Got another statement Saturday!!!! Saying I owe another R1668.34 and my account will be closed NEXT month!!!! This is unexceptionable as I fully paid twice last month and was trying to get this account closed for 3 weeks!!! How long is this going to take! I refuse to pay the R1668.34 added on Saturday!
RCS's replyOfficial
03 Jun 2020, 14:00 Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS
RCS's reply03 Jun 2020, 14:00
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards, RCS CARDS