Closing an RCS accounts hell on earth

On the 1st of March i sent a request to have my account closed. I was instructed on the process which i followed to the later. However a full 23 days later no response from RCS and nothing to even inform you that the process to close the account has even begun. <br> Subsequent to that i have spent countless time on the phone with people who don't even know the closing process for such accounts. Let alone the fact that they don't even know the turn around time for the closure of this account. <br> <br> So i have wasted my time trying to get answers and also my employers time as I'm doing that on his watch... i mean how pathetic can this be. <br> <br> Let alone the fact that the website is the worst thing i have ever tried to get information from... <br> I mean really in 2016 you still can't answer client queries...