Closing Account Nightmare

<p>I went in store to settle and close my account. I phoned through to RCS Cards and got confirmation that if I settle my account now the debit order against my account won't run.</p> <p>Account settled, I email through my ID, letter of intent and proof of settlement to the closures deparment. First of all no one response or even acknowledges that my email has been received or being processed.</p> <p>Guess what, the debit order goes off against my account and now RCS owes me money! Phone in to inform them to reverse the money and request why my account wasn't closed and why my debit order is still set to run. I'm informed that they need proof that the debit order ran, even though your agent can see that my account is in surplus. </p> <p>Send through banking statement showing the money went off, ask for the refund and confirmation that my account has been closed off. Guess what, still no response or acknowledgement of my email.</p> <p>Most *********** and unfriendly customer experience. Your systems and processes are outdated. I will never open or recommend anyone to RCS. Quick to open and account and take your money, different story to part ways. Useless business!</p>