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Nnditsheni N

1 reviews | Active since May 2020

13 May 2020, 20:42

Closing Account

It’s disappointing how almost impossible RCS makes it to close an account. Paid up my account, have sent countless emails to different emails I keep getting from the agents. Being debited while account is paid, told I will get refund in 7 days and then account closure but to date I still have not received my money. Can you close my account please, I never hustled this much to open the account but closing is a mountaneous task

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Replies (3)
RCS
RCS's reply14 May 2020, 08:30
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
NN
Nnditsheni N's update21 May 2020, 10:27
Reviewer Update
This is merely just a cut and paste response. nothing has been done about my request. I have been advised that the monthly fee will be charge. i really cannot understand this, what is so hard about closing an account. Times are tough but you guys are not interested in us trying to save as much as we can. I do not owe you, so close my account
RCS
RCS's reply15 Jun 2020, 17:20
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS