KM
Kutloano M

1 reviews | Active since Aug 2009

04 Jul 2016, 06:20

Closed my account without my knowledge

<p>On saturday 02 July 2016 I went into the coricraft store at Kramerville to purchase a Tv unit and a few other things. As I was about to swipe my card it declined. The lady at coricraft called the RCS head office and was told that the card was closed and that I have to apply for a new one. The was a particular reason as to why I kept that account opened but now I had to be embarrassed infront of all the clients at the store by returning all the goods back. I feel it was highly unfair for RCS to treat me that way. All I want is for my account to be activated and not have to go through a process of application which I was told takes about 2 weeks. I just want my card to be reopened.</p>

0
Replies (2)
RCS
RCS's reply04 Jul 2016, 06:21
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RCS
RCS's reply05 Jul 2016, 09:07
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS