1 reviews | Active since Aug 2021
Closed account
I have paid my RCS account in 2017 RCS handed me over I have been back and forth since June 2021 from one department to the other hearing a different story from each person I speak they eventually sorted out the account in early July and provided me with a paid up letter that the account is settled and closed at the end of July received a statement from them to pay my account next best thing they handed my account over collection I called the call centre on the 30/07/2021 not one single call centre agent could help me RCS re-instated my account without my permission and just started sending me statement I spoke to a gentle man by the name of Tariq who said he will sort out the matter and call me back it's been 3 days and no one has called me.this account had be closed
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
The above is not in order I have been listed on ITC due RCS ***********s this matter has not been resolved I am still receiving calls for payment. I spoke to lady by the name of Jardine and was told my account is with the ***** department please explain that to a paid up account got reinstated tell me how is that possible who is not doing there job.
I want a letter in writing about this account and why my closed up account ended up in the ***** department I want to know who gave RCS permission to reinstate the account and then hand me over to collections.
I am not leaving this matter here I will be taking further steps against the RCS Group for ***** I will be laying an official charge your apology means nothing this matter goes far back as to 2018.
The above is not in order I have been listed on ITC due RCS ***********s this matter has not been resolved I am still receiving calls for payment. I spoke to lady by the name of Jardine and was told my account is with the ***** department please explain that to a paid up account got reinstated tell me how is that possible who is not doing there job.
I want a letter in writing about this account and why my closed up account ended up in the ***** department I want to know who gave RCS permission to reinstate the account and then hand me over to collections.
I am not leaving this matter here I will be taking further steps against the RCS Group for ***** I will be laying an official charge your apology means nothing this matter goes far back as to 2018.