LM
Lebogang M
1 reviews | Active since Apr 2015
13 Aug 2020, 19:19
Close the account, it has been settled.
Hi there
Please note that sent numerous request to close my account and it seems like no one wants to assist.
When I called your contact centre the other day people they were busy jamming to some music in the background and not interested in assisting me with query then the consultant would transfer to another consultant after hold for half an hour. The service is disgusting.I wouldn't recommend anyone to your service.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
14 Aug 2020, 08:01Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply14 Aug 2020, 08:01
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
LM
Lebogang M's updateReviewer Update
18 Aug 2020, 04:12I got the feedback with 36 days consented that the account will be closed.
Apparently, they attempted to contact me on my cellphone but I never received such miss calls.
Apparently, they attempted to contact me on my cellphone but I never received such miss calls.
LM
Lebogang M's update18 Aug 2020, 04:12
Reviewer Update
I got the feedback with 36 days consented that the account will be closed.
Apparently, they attempted to contact me on my cellphone but I never received such miss calls.
Apparently, they attempted to contact me on my cellphone but I never received such miss calls.
RCS's replyOfficial
14 Sept 2020, 08:22 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply14 Sept 2020, 08:22
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS