Close the account

On the 1st of December, I went to a Game store in Westgate shopping mall to request that I settle and close the account. I was given a quote, and the amount was paid on the same day. I was advised that the account would be closed within 7 days. Today is the 21st of December, and the account is still not closed after I've already sent emails to ***. The account is still not closed.

Please close the account and stop sending me messages to go shop.