Close of account

Auto Response from CS-Complaints [<AR***>]

I am fed up with RCS the call center can not seem to do their job or either they can not read or they just don't bother. I have been trying to close my account since the 28/04/2021 in writing. I was promised this letter yesterday by Noseepo 04/05/2021 how every i received a please view your statement e mail I also received a paid up letter; this is not what i requested. Now today i am told it takes 36 working days to receive a closed account letter. RCS did not start this process when i requested it only yesterday 04/05/2021. You were quick to send me sms`s to remind me of paying my account every month and charge me for this service but yet you can not do your jobs when requested. The instor is wort the till`s are either always off line or short staffed. I WANT MY CLOSE OF ACCOUNT LETTER TODAY AS I CAN NOT TRUST YOU ENOUGH TO DO YOUR JOBS. I WILL NOT PAY THE INTRST ON THE 36 WORKING DAYS EITHER AS I SEEMS THAT YOU WILL BE CHARGING ME THE INTRESSED AGAIN THE END OF THIS MONTH Can you please get someone to do their job i will not wait 36 working days this was NEVER explained at any point in time. Kind Regards