Close of Account

Ok worst attitude i have every gotten.<br> <br> I have paid my outstanding amount on my account on the 9/03/2015 after i have received the settlement amount, i phoned back on the 12/03/2015 to close my account i was told to email a closure letter to [Email Removed] with a copy of my ID and my account number had to be on the mail witch i did.<br> <br> Today 17/03/2015 when i phoned back to get a status on my mail because i didn't receive any response, i was told by Musa there is something wrong with my mail because it goes to spam and he cant move it i need to send a new mail, i have send a mail while he was online with me to his email [Email Removed] and also goes to spam. Now he says he cant help me with an attitude i need to go to a store to close the account with is unacceptable.<br> <br> I have now send the same mail with my details from 2 different email address so it is 3 in total [Email Removed] [Email Removed] & [Email Removed] and no response.<br> <br> I need this account closed asap as i did my part as requested.