Hellopeter
Share Your Experience
DG
Dineo G

1 reviews | Active since Jul 2011

12 Mar 2021, 09:01

CLOSE MY SETTLED ACCOUNT

Close my account, I've settled it beginning Feb and emailed the proof of payment. It was paid on time every time I request my closure confirmation letter I get stories and the most frustrating part it's not even the same story from the same email box.

Calls are useless because it's the same thing. It's been more than 36 working days and now I see I've been changed interested which I stated from the beginning I'm not paying anything extra as payment was made according to the settlement fee.

Cancel and close my account, I've already cut up the card.

It's frustrating and ridiculous that it's been more than a month

0
Replies (4)
RCS
RCS's reply12 Mar 2021, 09:04
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group


Best regards,

DG
Dineo G's update16 Mar 2021, 16:52
Reviewer Update
Really RCS group 12 March was your response but nothing has happened.
SHUT DOWN MY ACCOUNT NOW
DG
Dineo G's update22 Mar 2021, 12:41
Reviewer Update
Still no contact, still not closed
RCS
RCS's reply12 Apr 2021, 09:18
Official
Good day


We are pleased to inform you that your complaint has been resolved.


Please accept our apologies for the inconvenience this may have caused you.


I trust you find the above in order.


Kind Regards,


RCS CARDS


Best regards,