Hellopeter
Share Your Experience
CG
Carrie G

1 reviews | Active since Nov 2013

07 Feb 2022, 08:24

CLOSE MY DAMN ACCOUNT

I contacted RCS to get a settlement quote and immediately paid the settlement amount. I then asked what I need to do, to have my account closed. I was instructed to submit an email with the proof of payment to closures@rcscards, which I had duly done. I then receive a response from Shehaam Salie (Mass Discounters) stating: RCS is the credit provider for the Game account card and as such can only assist you with any credit related account enquiries. I send another email, asking why I was then told specifically to email closures@rcscards to close my account and who I need to contact? I get a response from Alex Ryan (Mass Discounters) as follows: In order for your account to be closed you will need to contact our accounts division on :

Tel : *** / ***.

Email : *** (Yes the grouo misspelling in the email is as I received it)

I then responded, asking why was I told to email closures@rcsgroup? Does RCS Group make it a habit or giving misinformation and lying to people? So I have to do a runaround to get my account closed? I then receive a response from Ruqaiyah Forbes (Game) stating the following: Kindly make contact with RCS, as they handle all our accounts. *** ***

Unfortunately, I have no access to our customers account details.

WHY CAN I NOT GET MY ACCOUNT CLOSED? I CONTACTED RCS FOR A SETTLEMENT QUOTE WHICH I RECEIVED AND PAID IMMEDIATELY. BUT THEN I GET TOLD TO CONTACT DIFFERENT PLACES TO CLOSE MY ACCOUNT? I WANT THIS ACCOUNT CLOSED TODAY. I WORK I CANNOT RUN AROUND CALLING VARIOUS PLACES TO CLOSE MY ACCOUNT. I WANT THIS CLOSED TODAY!

0
Replies (3)
CG
Carrie G's update07 Feb 2022, 08:40
Reviewer Update
I think the Consumer Council and National Credit Regulator would be very interested to see how may people are on here complaining that they cannot get their settlement letters, get information properly captured or removed from their credit records and cannot get their accounts closed. I will be taking further steps if this issue is not resolved today. I want the account closed.
RCS
RCS's reply07 Feb 2022, 11:56
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group
CG
Carrie G's update07 Feb 2022, 12:04
Reviewer Update
I want this account closed. I was told I can just email closures@rcscards. There is absolutely no reason why I should have to run around phoning and emailing various departments to try and close my account. I have a job. I dont have time for this. Listen to the recording between myself and your consultant, when I asked for the settlement amount and asked about the closure of the account. I did what I was told to do, so you do your part now and close the account. I will not leave this here and I will not tolerate being sent around and around. If you put any charges on my account at month end because you did not close the account when I asked you to, I will take this matter further too.