Close my account now!

I have been asking for a proof of account closure for almost a week now with no response. When people want to open accounts, you guys pester them and ensure they follow through but when customers no longer want to do business with you, you don’t respond.

This is my last attempt before going to the ombudsman. I’ve never defaulted on that account and I have now paid it in full and just want to close it because I no longer want to do business with you.

Close the account and send me proof immediately. Please also alert the bureau of the account closure because you have a tendency of not doing that, hoping that customers will come back.

I won’t be coming back so please close my account and send me confirmation that you’ve done so