Close my account immediately

Do not work with this company, they have the worst service ever, and disrespect for their customers.

I paid my account in full and sent an email requesting my account to be closed. After 4 days, I received an email from your account retention department telling me that my account would only be closed after 36 days.

I dont understand the reason for the delay in closing my account because it has a credit balance, and I have no pending transactions. Rcs even confirmed by sending me a paid-up letter.

When I call to speak to the manager a very rude, impatient, agent by the name of Refilwe repeatedly told me the managers are not available, as she is "working from home", when I ask for the escalation process, she said she can email the manager and the manager can only get back to me "if she's available" making it sound as an acceptable excuse that she is working from home therefore I should accept lack of escalation process.

I kept calling, and no one seemed to know the escalation process as they were "working from home."This working remotely is clearly not working for their customer service department, if they will keep bringing it up when it's time to offer seemless service, like transfering a call to a manager who is hired to handle escalating situations. I would like my account to be closed as I dont see the reason for the delay after I've made the payment in full.