PV
Paul V

1 reviews | Active since May 2017

02 May 2017, 13:51

CLOSE MY ACCOUNT

<p>I have been struggling to close this account from 10 April 2017. I paid up both my builders warehouse and galaxy acounts. First they didint want to close my galaxy account because i overpaid the account and then they couldnt get the payment for the builders account. I have sent them my bankstatement where the amount has gone off and still nothing. The call centre has been phoned over 5 times already and i have sent more than 4 emails still no response. This is absolutly pathetic!</p>

0
Replies (2)
RCS
RCS's reply13 Jun 2017, 14:08
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply13 Jun 2017, 14:12
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS