Close my account

<p> opened a CottonOn account administered by RCS. Account opened in December and I paid it in full in January. Since the 26st of January I've been trying to close this account. The consultants are clueless about their own processeses. So initially I had to email my docs from my registered email. Sounded silly but I did it to close the account. Without receiving a email to acknowldge receipt I then called back to make sure they recieved it. I was told that they received it but a statement must run before they can close it. So i waited for February statement to run. I called back and was told that they will close the account that same day which was 20th of february. I phoned back the next day and was told by another consultant that they cannot close the account because it has a R13. 75 credit balance. because i jut really wanted this account close i gave the lady permission to write the R13 off. The consultant promised to send me a pending closure letter. Until today I have not received anything. How difficult can this simple request from a customer who has done everything you've asked from me. This has really been a nightmare. RCS you are giving Cotton on a Very bad name.</p>