cloned card

On the 19th July 2019 I made a purchase with my RCS game card at Game Galleria. The very next 20th July 2019 at 7:45pm I began receiving SMS's of purchases being done on my card, immediately I called the call centre my card was stopped and I was advised my card has been cloned, I did everything I was advised by the agent, I took the affidavit to the store and it was sent to the ***** department, to date I have not received any feedback, I called in 1 month later I was advised they needed to view footage, 2nd month went by no feedback instead of feedback I began receiving calls and notifications from collections advising me of short paying on my instalments.. I called once again and I was advised management needs to make a decision.. I am so disgusted and ****ed of at how this is being handled, 3 months and still nothing has been done, how long does it take to view footage, does it really take this long to identify *****, obviously RCS knows this is an issue they having as I have many reviews online of how many people this happened to. I posted my incident and the lack of feedback I have received thus far, I was contacted and e-mail was sent to me telling me there is a delay and ÏF" it is ***** my account will be credited, what do they mean by IF, how is possible that I could be swiping my card at the same time at different till points and stores at the same time, my slip of the purchase done on the 17th July has the name of the cashier and the till no why has she not been questioned.. I am now forced to check what are my legal options against RCS because I am really fed up of waiting for feedback and being given useless excuses.