Client service, really?

So after 5 days, 5 calls (some up to 10mins long), I finally have a settlement letter for my RCS loan acc. Though notes made on my acc I still had to be the one phoning the RCS call centre. And not to mention my e-mails sent to the Department Manager which in my opinion isbeing blatantly ignored. Had to rate RCS 1 star but whether they deserve it, is a diff story.