Clearing my name at credit Bureau

I still haven’t received any response from Game as to solving my problem, no communication besides those automated responses they send just to shut one’s mouth for a minute. Under my name it still shows that I owe Game but I paid my account full last year January 2019. I have no financial freedom because of them, and it’s affecting my credit score. I would never ever recommend anyone to Game after such treatment, I’ve called and emailed them since last year, but still there’s no change