Claim taking too long.

Hi claims,

I logged a claim on the 7th November 2023 and have since waited for the outcome. My worry is, evertime I ask for feedback I am requested to send my ID number so that I can get feedback, but after I submit the ID number, nothing happens. I'm very worried and need closure. See below one of the same messages I have been getting from you : From: Claims <***> Sent: Thursday, November 30, 2023 1:50 PM To: *** Subject: Re: Fwd: Lost my job and require credit life insurance claim

Dear Customer,

Please be advised that your claim with RCS is currently in the final stage of the assessment. A SMS as well as a detailed letter regarding the outcome of the claim will be emailed/and or posted within the next few days.

Kind regards

RCS Insurance Department