Claim logged or laid for not being assisted by RCS group

RCS is not helping me at all, due to lockdown I was sent an easy pay reference number to go pay R417 for my Kurt Geiger account to stores such as pnp, shoprite, checkers etc. Since the clothing stores were closed due to lockdown. On the 15th of April 2020 I went to pay my account at Checkers Springs Mall R500 using the easy pay number provided by them. Later that month on the 27th of April 2020 I received an sms from them (RCS) stating the following “We are sorry for initially sending you the incorrect easy reference number, please use this new correct easy number to pay your account so that it can be up to date, R512 must be paid so that you can enjoy the credit limit to buy or use in stores”. I then phoned their call centre to rectify all that because I had already made a payment towards my account. Consultant who helped me promised that my matter will be escalated to the finance department as to resolve it and I will be kept updated with the progress of this matter. This was just a lie because a week later I then received a call from Head Offices in Cape Town and I was told that I owed the RCS an amount of R500 and couple and my account has been blocked. I then explained to them my situation of the payment I made. The lady(consultant) who called me told me there was no such case or matter opened for me on their system and she could also not assist me because she only phoned to arrange with me to make an outstanding installment or payment I failed to pay. I told her I can arrange anything like that because I already made a payment of my account, she then gave me whatsapp number that I can use to communicate my matter through with the relevant department. She advised me to sent them proof of payment and also wrong easy number they initially gave me and the new correct one and explain to them what exactly happened, I did that but until today my matter has not yet been resolved and I do not get calls nor messages from them to tell about the progress. I personally phoned call centre again, still I was told that there is no such case opened for me however they will escalate this matter further to the relevant department then will be contacted. I repeat again till today I have never ever gotten or received a call from them. I phoned again for the fourth time, still they told me that the person who initially assisted me never escalated my matter up to the relevant department. That person said the same thing I’m used to, that they will send my matter to the finance department. I phone this call centre twice every week and no assistance I’m getting from them. I then phoned again this week on Tuesday or Wednesday afternoon, I found the other lady who claimed to be the right person to resolve this matter and even promised that it will be resolved within 24 hours and **** to me that I must hang up my phone she will contact me in the next 5 to 10 minutes, I repeat again, that was the last time when I hanged up the phone hearing her voice, she never came back to me until today. On Friday afternoon this week again 29/05/2020 I phoned and found this other guy who also promised to escalate this matter further to higher office, he said he requested them to call and update me with this matter. I’m now writing this to hellopeter.com to ask for assistance of this matter since RCS has played me for a fool, I can’t take this no more because I am spending a lot of airtime to contact and also petrol of going to the their stores in malls and I get a nil return on my case. I’m also so sorry for the bad talk I used on Friday when I was speaking to the guy(consultant) who was helping me also to escalate my matter, this has now driven me insane to see the way I’m being play around by RCS. I need all the airtime I have used since the first day I called in to them and also petrol money I have spent thus far of running to the their every time I needed closure of this matter. I paid this account R3100 this month because I wanted to settle it but I can’t because of the missing R500 this RCS are so reluctant in assisting me. My Names: MD Ramakhele ID: *** Kurt Geiger Account Thanks in advance