Claim for Covid 19 relief

Good Day Mr Pikela,

I am writing in relation to your complaint we received on Hello Peter, regarding your Insurance Claims for Loss of Income due to Covid19.

I attempted to contact you today on the number listed on your account but the call was unsuccessful, the number rings twice then it went to voicemail.

Please accept my sincere apologies for the delay in responding to you email due to the global COVID 19 virus, our business is operating with limited staff on a rotational basis to support the lock down of our country. We would like to also factor in that due to Covid19 we have received a massive influx in Insurance Claims and is faced with a massive backlog across all our products. We would like to offer you our sincere apologies for any distress and incontinence caused while waiting for the outcome on your Insurance Claim.

Thank you for additional documents that we requested. We are however unable to open the attachment of your ID document in the format that you have sent. Our Claims department had attempted to contact you on the number listed on your account but the calls was unsuccessful. Can you please resend you ID document in a different format to ***.

Notwithstanding your negative experience, I would like to assure you that we strive to render only the best service possible to our clients and that our clients are very important to us.

If you need any further assistance, please do not hesitate to contact us on ***or send us an email on ***

Kind Regards

Nawaal

This is the email I received from RCS after a month complaining here about them. I must send documents all the time whilst I was told they received documents. All I get is collections call and never get claims update. Such a pathetic service am fed up with this company. They *********** n it's the 2nd time coming here