Cheating your clients

I paid my Game account in full with a Credit of R265 that I should get given back to me as this is Money Game owes me not that I Owe Game. But guess what every month Game is charging me 29 which shows a debit and credit but its never put back into my Game account ,so what are you maintaining on a account that is paid up.Game no integrity as I was told once all my money which is in credit is taken i will not pay an account fee as the account is settled really game is this how you do business!!!!!!Does the ombudsman know how you work on your normal Game store accounts.