Charging for their own incomptence.

<p>Good Day</p> <p>In April my statement showed an outstanding balance of R118.25 which I paid on April 29, and FNB sent you a proof of payment.</p> <p>In May I got a statement from yourselves indicating that you had not received this payment and charging me for a letter of demand and additional interest.</p> <p>I called your call centre on May 16th and was asked to resend the proof of payment which I did. I was also informed that the additional charges would be reversed.</p> <p>I then called again on 7 June as I had heard nothing. It was confirmed that the proof of payment had been received but that the account had not been resolved. I was again informed that the additional charges would be reversed as they should be as this was not my error - the account was paid in full on time.</p> <p>I got an email saying that the payment had been processed.</p> <p>Yesterday I got my statement. NOT ONLY HAVE THE ERRONEOUS CHARGES NOT BEEN REVERSED BUT NEW ONES HAVE BEEN ADDED.</p> <p>THIS IS EITHER GROSS INCOMPETENCE OR *****.</p> <p>PLEASE SORT THIS OUT BY CLOSE OF BUSINESS THURSDAY 22ND JUNE OR I WILL TAKE FORMAL ACTION THROUGH ALL MEANS AVAILABLE TO ME INCLUDING THE cREDIT OMBUDSMEN.</p> <p>Acc: ********** ********** 06578</p> <p>-- <br />Regards<br />P Aarts</p>