Charged for Item NEVER Delivered

🚨 URGENT: Charged for Item NEVER Delivered – Now Being Threatened with Legal Action

I placed an order with Game on 30 November 2025 using my RCS account (Order #***) for an EIGER Garment Steamer.

The order shows as “FAILED” on Game’s system and the item was NEVER delivered. Despite this, the full amount was still debited to my RCS account.

Since then:

I have followed up multiple times in-store and via the call centre The issue has still not been resolved after several months RCS contacts me weekly demanding payment I am receiving SMSs threatening legal action and negative credit listing I do not understand how I can be expected to pay for an item that I never received.

This situation is extremely stressful and unfair, especially as I am trying to build a good credit record.

I am formally disputing this charge and request the following urgently: ✔ Immediate reversal of the charge ✔ Suspension of all collection activity ✔ Confirmation that my credit record will not be negatively affected

If this matter is not resolved urgently, I will escalate it to the Consumer Goods and Services Ombud and the National Credit Regulator.

***

Please resolve this as a matter of urgency.