CB
Chantel B

1 reviews | Active since Dec 2017

19 Jan 2018, 22:56

Changing of address

Every time i want to change my address on my rcs,nwj or game account they have a different excuse of changing my address or cellphone number. Either my security questions i answered are incorrect or its blocked they cant change ot or i must send in documents to change in order to change it. Why cant it be changed ? Why make it difficult? I didnt any problems changing my details with my other accounts why must these 3 be so different?

0
Replies (2)
RCS
RCS's reply13 Feb 2018, 11:33
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply13 Feb 2018, 11:33
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS