DB
Dre B
1 reviews | Active since Jun 2013
11 Dec 2023, 12:18
Change in debit order
Never have I experienced such a ****TY service in my life. I called to change my debit order date from 20th to 25th. First agent very helpful put me through to loan department. 2nd agent terrible took all my details just to tell me I need to send an email requesting she will send me an sms. Due to past experiences emailing RCS turnaround time on feedback usually takes a week or more. This request won't be actioned in time I'm almost certain and I don't understand why the agent couldn't assist in changing it while i was on the call and calls are recorded yet I still had to send an email. What an absolute **** show.
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Replies (2)
RCS's replyOfficial
11 Dec 2023, 12:27Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards,
RCS Group
RCS's reply11 Dec 2023, 12:27
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards,
RCS Group
RCS's replyOfficial
14 Dec 2023, 08:56Good day Dre Beyers, as per our email sent your account has a security hold and telephonic verification is required in order to remove the hold. Please contact our verifications team on *** to have the hold removed. Once removed you will have access to view your balance on the app.
RCS's reply14 Dec 2023, 08:56
Official
Good day Dre Beyers, as per our email sent your account has a security hold and telephonic verification is required in order to remove the hold. Please contact our verifications team on *** to have the hold removed. Once removed you will have access to view your balance on the app.