SM
Selaelo M
1 reviews | Active since Jan 2021
18 Feb 2021, 09:45
Cellphone insurance cancellation
After I requested to cancel cellphone insurance since 15th December 2020, I am still been charged even when I was told the cancellation takes 30 days. I was told the request will be escalated but it seems like no one cares about customer requests.
Will I be refunded for the charges incurred during the process as I am still paying my monthly instalments?
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Replies (2)
RCS's replyOfficial
18 Feb 2021, 10:33Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Feb 2021, 10:33
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
SM
Selaelo M's updateReviewer Update
18 Feb 2021, 10:43Please note that this is the same respond I received on the 18th January when I started to complain, and nothing has been actioned though I am paying the account just to comply and to not be blacklisted, or taken to debt departments
SM
Selaelo M's update18 Feb 2021, 10:43
Reviewer Update
Please note that this is the same respond I received on the 18th January when I started to complain, and nothing has been actioned though I am paying the account just to comply and to not be blacklisted, or taken to debt departments