Cellphone Insurance

I submitted my claim for my lost cell on the 6th of Feb 2023. Sohva says I have to wait until my next payment date(20th of Feb) to get feedback on my pending claim for my phone which I lost on the 3rd of February 2023. Apparently my account has not been paid by RCS even though I have never missed a payment to Edgars(RCS), in fact I pay 4 times the amount I am supposed to pay to RCS. Edgars has given me my statements as proof receipts of payment.

Sohva says RCS has not paid them since the year(2023) began so I must suffer until Sohva gets paid. "You are not the only client who is going through this" Sohva says as this is meant to comfort me while they abuse my loyalty's bum.

I asked why have I not been informed that my payments are outstanding and Sovha said they do not owe me an explanation, I must ask RCS. Sohva will not accept my proof of payments to RCS nor will they accept me paying on behalf of RCS to have my claim processed while they deal with their internal issues with RCS. Sohva says I must do their job and follow up with RCS about the money due to Sohva. I asked for contact details to the department in RCS that owes Sohva and I am told they do not want to give me the details. I ask for proof that my account is owing so I can chase for Sohva and still I am told they do not want to give me proof.

Sohva says I must just wait until I make my next payment to RCS(20th of Feb 2023) and hopefully my payment will be made by RCS to Sohva this time around. My claim will remain pending until RCS pays Sohva but they do not know when this will be as RCS is not responding to them. THEY DO NOT CARE ABOUT CLIENTS!!! and I have the phone recoding to prove it.

DO NOT TAKE UP THE HOLLARD CELLPHONE INSURANCE.

A few months ago I sent my phone in for repairs. I had to chase at each stage of the process as the departments are not on speaking terms. I had to tell the team leader of the call centre to call a carrier as the repair department had finished working on my phone over a week prior based on the SMS I received from them. It took them a week to realize that the carrier had delivered my phone for repairs in the 1st place.