Cash advance

App**** for a cash advance on my Spitz account using the Spitz app on Sunday the 8th of March and was told that the money will be available after 24 hours and I've sent about 3 emails with no response whatsoever as to whether the money will be available or not. This thing of them saying the money will be available after 24 hours is misleading and something should be done about it. Maybe if they were to be reported to the credit ombudsman something positive will happen. Totally disappointed by their service