LS
Lu S
1 reviews | Active since Aug 2019
06 Aug 2019, 16:31
Card suspended for no reason?!
Please can somebody explain why my card is suspended? And how can you suspend a card without giving any communication whatsoever regarding why or how the process works?
I am up to date with payments, never missed a payment. I use this card to survive and not being able to use it puts me at a MAJOR disadvantage.
This is totally unfair, and I need this fixed immediately.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
06 Aug 2019, 16:43Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
RCS's reply06 Aug 2019, 16:43
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP
LS
Lu S's updateReviewer Update
13 Aug 2019, 08:51Good day,
I have been contacted and informed that I needed to send through a copy of my ID etc, which I have done. I have not received a response since then, when can I get an update?
Thank you
I have been contacted and informed that I needed to send through a copy of my ID etc, which I have done. I have not received a response since then, when can I get an update?
Thank you
LS
Lu S's update13 Aug 2019, 08:51
Reviewer Update
Good day,
I have been contacted and informed that I needed to send through a copy of my ID etc, which I have done. I have not received a response since then, when can I get an update?
Thank you
I have been contacted and informed that I needed to send through a copy of my ID etc, which I have done. I have not received a response since then, when can I get an update?
Thank you
LS
Lu S's updateReviewer Update
15 Aug 2019, 10:38Despite multiple emails, that come with an auto-response that I will receive feedback within 48 hours, I still haven't heard anything. Please can I get feedback urgently?
LS
Lu S's update15 Aug 2019, 10:38
Reviewer Update
Despite multiple emails, that come with an auto-response that I will receive feedback within 48 hours, I still haven't heard anything. Please can I get feedback urgently?