Card Issue still not resolved -waste of time indeed!!!

After the back and forth with the RCS people - I was advised that I need to register a new card since I still had the old white one. I went to an Edgars store yesterday - there was no network at the store , I could not receive the link that was sent to me- I went back later and then received the sms, did all the verifications again- was then told to send my Id copy again and then call them afterwards- I sent the Id copy again after an hour I was informed that my card would be active- I activated the pin. After that I receive an sms saying my card is blocked I must call them and I still cannot purchase online- still have the same error. What do I do now RCS???