1 reviews | Active since Oct 2014
Card Cancellation
I have been trying to cancel my card since August but the card is not being cancelled.
I phoned to cancel in August, after which the conservation agent told me I will get a cancellation letter after the next billing cycle.
After not receiving any confirmation of cancellation I phoned again on 16 Oct and the agent said there was no record of my cancellation and that he would put though the cancellation. He said it would take 36 working days (latest 5 Dec).
It is now 13 Dec and my card is still active.
I want this card cancelled with immediate effect. This service is shocking and unacceptable.
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,